hoping for progress

The practice manager (PM) got in touch with the guy who runs the lab in sheffield - the results will be at the Dr's on Thursday Apparently the test is only supposed to be requested by consultant/fertility specialist but they have gone ahead and done it anyway due to the persistance of the PM, they lab have a 5 week backlog of tests, but they rushed mine through, so I should have the results by the end of the week .

The complaint I put in has been investigated, but the woman who was looking at it has forgotten to forward the findings on to me, only sent them to the PM at the Dr's, so the PM is chasing her to find out why I haven't received a copy even though she's said that she's send me one in her email to the PM